Frequently Asked Questions
How do I get started with Antmark?
Getting started is easy! Simply contact us through our website, email, or WhatsApp. We’ll schedule a free consultation to understand your goals and propose a tailored solution.
What is the client onboarding process like?
Once the project scope and proposal are approved, we initiate onboarding by sharing a detailed plan, timelines, and required documentation. A dedicated project manager will be assigned to guide you through every phase.
What payment methods do you accept?
We accept payments via bank transfer (NEFT/IMPS/RTGS), UPI, and international payments through platforms like Wise or PayPal (on request). For larger projects, we usually follow a milestone-based payment structure.
How do you manage projects and communication?
We use tools like Trello, WhatsApp Business, and Email for clear communication and task tracking. Weekly or bi-weekly updates are shared depending on the project size and timeline.
Can I request changes during the project?
Yes, we allow a defined number of revision rounds as part of the project scope. Any significant changes outside the scope are discussed and estimated separately.
What is your refund policy?
We follow a strict no-refund policy once the project has been initiated and resources have been allocated. All terms are clearly outlined before the project begins.
Will I own the rights to the project after completion?
Yes, once full payment is received, you’ll own all rights to the final deliverables — whether it’s a website, branding assets, or software.
What if I need support after project completion?
We offer post-launch support and maintenance plans depending on your needs. You can opt for monthly retainers or on-demand support for updates, fixes, and improvements.